As part of the process of promoting quality improvement, the ...

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As part of the process of promoting quality improvement, the nursing manager is comparing data between two hospitals on average length of stay for a total hip replacement. This comparison is an example of which process or step?
 
  1. Benchmarking
  2. Outcome standard
  3. Indicator
  4. Process standard

Question 2

Which situation is an example of the overall goal of quality management in today's health care activities?
 
  1. The nurse manager realizes a policy was ineffective in reducing incidents.
  2. The administrator walks around making a list of potential problems.
  3. The human resources department fires nonproductive employees.
  4. The nurse wipes up a spilled drink before clients are allowed to enter a room.

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Answer to Question 1

1
Rationale 1: Benchmarking is the comparison of data with other reliable sources internally and externally with the goal of quality improvement.
Rationale 2: Standards are written statements that define a level of performance. An outcome standard involves the end results of care given.
Rationale 3: An indicator is a tool to measure the performance of structure, process, and outcome standards.
Rationale 4: Standards are written statements that define a level of performance. Process standards are those connected with the actual delivery of care.
Global Rationale:

Answer to Question 2

4
Rationale 1: The focus of quality management is on ways to prevent problems and improve quality of care. Identification of failed standards is reactive, not proactive.
Rationale 2: The focus of quality management is on ways to prevent problems and improve quality of care. Assessment of problems within the organization was the focus of quality management in the past.
Rationale 3: The focus of quality management is on ways to prevent problems and improve quality of care. Identifying inefficient employees is reactive, not proactive.
Rationale 4: The focus of quality management is on ways to prevent problems and improve quality of care. This nurse may have prevented a fall.
Global Rationale: