Author Question: The nurse manager is facilitating change to a new documentation system in the unit. If the manager ... (Read 117 times)

P68T · **on:** Jul 8, 2018

The nurse manager is facilitating change to a new documentation system in the unit. If the manager wants to use the most common method to overcome resistance to the change, which strategy would be chosen?

1. The manager distributes a handout explaining the new system and how to use it.
2. The manager creates a quick tip sheet about how to use the system and schedules practice sessions for each nurse.
3. The manager identifies a key supporter of the change and has that nurse act as mentor to the remaining staff.
4. The manager threatens to transfer anyone who resists the change.

Question 2

A home health agency has a policy requiring nurses to make routine visits at night. How might politics be used to change this policy?

1. Make visits during the day and tell the supervisor clients are not home when visited at night.
2. Obtain research material to provide reasons why routine nursing visits at night are not as effective as
during daytime.
3. Encourage others to refuse to make routine visits at night so you will not be alone.
4. Take the supervisor to lunch and invite all the staff to join to talk the supervisor into changing the policy.

Galvarado142 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

1
Rationale 1: Giving information is the most common method of changing individuals' perceptions, attitudes, and values.
Rationale 2: Providing information and an opportunity to practice is called training. Training is not the most common method of changing perceptions, attitudes, and values.
Rationale 3: While having a mentor may be a desirable method for the learner, it is not the most common method of changing perceptions, attitudes, and values.
Rationale 4: Transferring or terminating those who resist change is a method of changing the perceptions, attitudes, and values of the remaining staff. It is not the most common method.
Global Rationale:

Answer to Question 2

2
Explanation: 1. Research material provides rationales behind why a policy might need to be changed. This is
the assessment phase and provides hard facts. Lying to the supervisor is dishonest, avoiding
making visits at night is client abandonment, and taking the supervisor to lunch in order to
talk her into changing policy is unfair and coercive.