Answer to Question 1
1,3,4,5,6
Rationale 1: The nurse manager may be placed in the role of disciplining staff members who are impeding the work of the organization.
Rationale 2: Once the decision to make a change has been made, the nurse manager should not act as a resister.
Rationale 3: The nurse manager may be in the role of one who supplies information about the needed change.
Rationale 4: The nurse manager may act as a liaison between the committee and the staff.
Rationale 5: The nurse manager fulfills the role of support person for staff adapting to the change.
Rationale 6: The nurse manager may act as discussion leader, both in formal and informal discussions.
Global Rationale:
Answer to Question 2
1
Rationale 1: Postponing the interview allows both manager and employee to calm down and reflect on the disagreement.
Rationale 2: Suggesting arbitration is not the first step for this manager.
Rationale 3: It is inappropriate to seek input from peers as evaluation is a confidential interaction.
Rationale 4: Reporting the employee to human resources is not the first step. If problems continue, human resources should be advised.
Global Rationale: