Author Question: A nurse manager is meeting with a staff member because of patient complaints about the nurse's ... (Read 72 times)

Garrulous · **on:** Jul 8, 2018

A nurse manager is meeting with a staff member because of patient complaints about the nurse's attitude and behavior toward patients.

The nurse gets angry and begins yelling at the nurse manager that the patients are just difficult patients sometimes. What is the best approach for the nurse manager to take? 1. To tell the nurse that it does not matter if patients are difficult.
2. To call hospital security on the telephone.
3. To suggest they take a break and meet again in an hour.
4. To tell the nurse she is terminated.

Question 2

You want to improve acceptance of a new EMR/EHR. What strategies might you use to address the problem that staff think using a computer in care areas will limit their relationship with patients? Select all that apply.

1. Use a system that relies less on typing and more on clicking, dragging and so on.
2. Use hardware that is easy to carry and not large.
3. Reassure staff that they are important.
4. Limit how long a staff member can use the computer for documenting.
5. Explain the benefits of using computers.

bigcheese9 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

3
Explanation: 1. This is challenging to the nurse and will most likely not reduce the nurse's response.
2. This is an extreme response and would only be used if the manager felt immediate physical threat.
3. During times of stress like this often good for both parties to step back and try to regain more composure.
4. This is a rash decision that would require more thought and more data to support termination. Typically HCOs have a process to document problems over time and there is no indication this is the case here.

Answer to Question 2

1, 2, 5
Explanation: 1. Less typing means it is easier to document.
2. Tablets and small laptops interfere less than a larger computerless of a barrier.
3. Reassuring staff is important, but does not address the specific problem.
4. Limiting use of computer is not realistic as documentation and other tasks must be performed as needed so setting up a time span is not helpful.
5. Explaining the benefits is important, but this does not address the specific Question.