The public health nurse is planning an education session on ...

[nramada]

The public health nurse is planning an education session on healthcare literacy for the community. What topics should the nurse include in this session? Select all that apply.
 
  1. How to recognize what information is needed
  2. How to locate information
  3. How to evaluate information
  4. How to disseminate information to others
  5. How to use the information located

Question 2

An employee's performance has been worse than expected. Which comment would be a barrier to an effective performance evaluation?
 
  1. Your documentation is really very good.
  2. I see that you are very emotional right now. Maybe it would be better to reschedule this interview.
  3. Are you telling me that my management style is not effective?
  4. I would like to recommend that you seek assistance from the Employee Assistance Program.

[ergserg]

Answer to Question 1

1, 2, 3, 5
Explanation: 1. Healthcare literacy includes recognizing what information is needed.
2. Healthcare literacy includes how to locate information.
3. Healthcare literacy includes how to evaluate information for accuracy and pertinence.
4. Dissemination of information to others is not a part of healthcare literacy.
5. Healthcare literacy includes recognizing how to use information once it is located.

Answer to Question 2

3
Explanation: 1. It would be effective to begin with some positive feedback, if possible.
2. It would be appropriate to reschedule the interview if the employee cannot control personal emotions.
3. The interviewer should not become defensive, but should stay on the subject of performance and expectations.
4. The supervisor may recommend that the employee seek assistance from the EAP for emotional problems or substance abuse problems.

[nramada]

Thank you

[ergserg]

Happy to help you