Which options illustrate an open communication environment? ...

[lidoalex]

Which options illustrate an open communication environment? Select all that apply.
 
  1. The nurse manager gives staff time to respond to questions.
  2. The nurse manager reinforces positive behaviors.
  3. The nurse manager often shares critical information about the unit with nurses and asks them to keep it a secret.
  4. The nurse manager makes false inferences about information.
  5. Communication skills are included in the performance evaluations of all staff.

Question 2

A nurse manager is collecting staff views about a current unit problem to make a decision about actions to take. Which style of decision-making is this manager employ?
 
  1. Unilateral
  2. Individual
  3. Authoritarian
  4. Consensus

[frogdreck123456]

Answer to Question 1

1, 2, 5
Explanation: 1. People sometimes need time to formulate a correct response. Expecting immediate response can put pressure on the relationship and close down communication.
2. It is good to reinforce positive behaviors.
3. Secrecy is very destructive to communication and to organizations.
4. These false inferences lead the manager to jump to the wrong conclusion and opens up the potential for making mistakes.
5. Communication is critical to a positive work environment and patient-centered care and should be a part of performance evaluations.

Answer to Question 2

4
Explanation: 1. This style depends on a small amount of data, but arrives at one decision.
2. This style focuses on individuals.
3. This style tells the staff what will be done with the manager making the decision.
4. This style engages the staff to arrive at a consensus.