Author Question: Which staff action would indicate a staff communication problem? 1. Participative management 2. ... (Read 103 times)

Pea0909berry · **on:** Jul 8, 2018

Which staff action would indicate a staff communication problem?

1. Participative management
2. Metacommunication
3. Silence
4. Asking for information to be repeated

Question 2

Which option best describes a change agent that demonstrates a transformational style of leadership during the change process?

1. The change agent describes the vision for the change, sets high expectations, and is a role model for the staff.
2. The change agent expresses personal views about the change and empathizes with the staff.
3. The change agent expects staff to follow the change agent's directions required to meet the goal.
4. The change agent provides the staff members with the resources needed to do their job.

kaylee05 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

3
Explanation: 1. If the staff is engaged in participative management, there is likely not a communication problem.
2. Metacommunication is the perception of verbal and nonverbal communication and does not indicate a problem is present.
3. Silence can be a healthy part of the communication process, but can also indicate a problem. The manager should investigate for issues.
4. Asking for information to be repeated is a form of clarifying the message. This is a healthy response.

Answer to Question 2

1
Explanation: 1. The charismatic change agent is an envisioning leader.
2. These actions describe an enabling change agent.
3. These actions describe a missionary change agent.
4. This is an instrumental or transactional change agent.