Author Question: A major conflict has arisen among staff nurses regarding holiday days off on the next schedule. ... (Read 166 times)

james9437 · **on:** Jul 8, 2018

A major conflict has arisen among staff nurses regarding holiday days off on the next schedule.

One of the nurses has a history of destructive behavior associated with conflict that the nurse manager would like to catch before the behavior affects the operation of the unit. What behaviors, by this nurse, should the manager watch out for? Select all that apply. 1. The nurse ignored the policy for 15-minute work breaks and was away from the unit for 30 minutes.
2. When asked about the conflict the nurse states, I don't know what you are talking about.
3. The nurse states, We have a problem with this scheduling, but I bet we can work it out.
4. The nurse avoids going into the nursing station when an opponent in the conflict is present.
5. The nurse has lunch with a nurse from another unit.

Question 2

Identify strategies that will help the nurse prevent malpractice lawsuits. Select all that apply.

1. Effective communication
2. Establishing security rules
3. Effective leadership
4. Caring attitude
5. Following the rules

welcom1000 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

1, 2, 4
Explanation: 1. Ignoring policies can be a sign of destructive conflict.
2. Denial of the problem can be a sign of destructive conflict. The manager should be alert for additional indicators.
3. This statement acknowledges the problem and indicates that a solution is possible.
4. Avoiding a staff member can be a sign of destructive conflict.
5. Just having lunch with a nurse from another unit is not a sign of destructive conflict. If the nurse is discussing the situation in negative terms with the other nurse, a problem may exist.

Answer to Question 2

1, 3, 4
Explanation: 1. This is true of effective communication with other healthcare providers, as well as with staff and patients. Clear communication is essential to understanding.
2. This has little to do with malpractice.
3. Effective leaders have a good understanding of legal and ethical principles that guide healthcare.
4. When patients and people on the healthcare team believe that the nurse is genuinely interested in them and in quality care, the risk for lawsuits diminishes.
5. While it is good to follow policy and procedures, the expert nurse will learn when it is best for the patient for the rules to be modified.