Author Question: What are the benefits to the organization from greater patient satisfaction? (Select all that ... (Read 43 times)

dalyningkenk · **on:** Jul 8, 2018

What are the benefits to the organization from greater patient satisfaction? (Select all that apply.)

a. Improvement in quality of patient care
b. Lower patient acuity
c. Lower mortality rates
d. Improved retention
e. Establishing benchmarks against other in-stitutions

Question 2

The best method for providing information regarding patient satisfaction surveys to the staff is

a. emailing results to all employees.
b. making an announcement at the next staff meeting.
c. providing results from the most current survey.
d. providing comparison of current results with previous performance results.

Tonyam972 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A, D, E
When quality of care improves, patient satisfaction improves and has a direct affect on staff sat-isfaction and thus retention. These improvements can then be used as benchmarks against other institutions. Improvement in patient satisfaction is usually a direct reflection of improved quality of care and other nursing-related issues, leading to nurse satisfaction and retention. Benchmark-ing against other institutions is a common method used for determining quality of care. Options B and C are not related to patient satisfaction.

Answer to Question 2

ANS: D
Comparison of current results to previous results (whether good or bad) provides a visual image to which most people can relate. Options A and B are not good methods and do not allow for discussion or brainstorming. Option C does not provide a relationship to past performance.