Author Question: Patient satisfaction surveys include questions about quality of care. What has the greatest impact ... (Read 111 times)

pragya sharda · **on:** Jul 8, 2018

Patient satisfaction surveys include questions about quality of care. What has the greatest impact on patient satisfaction?

a. Responsiveness of staff
b. Getting pain medication on time
c. Being allowed to go outside to smoke a cigarette
d. The race and gender of the nurses

Question 2

Hospital performance improvement standards are primarily focused on the ability of the hospital to

a. meet the goals established by the regulat-ing bodies.
b. develop an atmosphere that meets and exceeds the expectations of the customers and staff.
c. be known in the community for good care.
d. provide a shelter for people in a disaster.

Awesome · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A
The attitudes and caring of the staff are a huge patient satisfaction indicator. The other options may be an indicator for a small number of patients but will not influence the overall data.

Answer to Question 2

ANS: B
The focus of performance improvement is developed around excellence for the customers and staff. Although by meeting goals established by the regulating bodies, they may establish an en-vironment of excellence, this is not the goal. Being known in the community for good care is public relations driven. Providing a shelter for people in a disaster is not a goal for performance improvement.