Author Question: When determining the basis for conflict, interpersonal sources as the basis would include which of ... (Read 133 times)

mpobi80 · **on:** Jul 8, 2018

When determining the basis for conflict, interpersonal sources as the basis would include which of the following?

a. Personality differences
b. Shift preferences
c. Staffing inconsistency
d. Assignments

Question 2

There are three steps to conflict management: determining the basis, analyzing the source, and conflict resolution. Which of the following may be the most likely source for conflict between a patient and the health care provider in the workplace?

a. Food served
b. Medication effects
c. Ethical dilemmas
d. Smoking withdrawal

asware1 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A
Personality differences are a source for interpersonal conflict. The other options are incorrect be-cause they are an intrapersonal source of conflict.

Answer to Question 2

ANS: C
Treatment decisions that cause ethical dilemmas are likely sources of conflict between patient, family, and health care providers. The other options represent annoyance but usually does not lead to violence.