Author Question: The approach that a nurse chooses in the management of a conflict is entirely dependent on many of ... (Read 34 times)

cherise1989 · **on:** Jul 8, 2018

The approach that a nurse chooses in the management of a conflict is entirely dependent on many of the factors and variables involved in the specific conflict.

In which of the following situations would the nurse be most likely justified in forcing the issue or competing?

A) A nurse is embarrassed that a colleague discovered the nurse's medication error and
completed an incident report.
B) A nurse observed a colleague remove an opioid analgesic from the locked medication
cupboard and put it in her pocket.
C) A nurse disagrees with a colleague about the need for increased staffing levels.
D) A nurse has received constructive criticism from his manager during his latest performance
appraisal.

Question 2

Jessica is a recent nursing graduate who was able to secure a position on the postsurgical unit where she completed the final preceptorship of her baccalaureate degree.

Jessica has just
received word that there will be sweeping changes in the organization of care on the unit, a
development that she finds intimidating since she has only recently become adept at working in
the existing system. How should Jessica best respond to this news?

A) Elicit support from nurses who support maintaining the existing system
B) Learn as much as she can about the proposed system
C) Research alternatives to the change that has been proposed
D) Express her concerns about the proposed change to the nurse manager

Tonyam972 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

Ans: B
Forcing the issue might be the best approach if the nurse observes a violation of
ethical or legal standards, such as suspected substance abuse. Interpersonal disagreements
about feedback or staffing levels are more likely to benefit from a more collaborative or
constructive conflict management technique.

Answer to Question 2

Ans: C
As a novice nurse, you should take all available opportunities to learn about any
anticipated changes. This is more beneficial that actively or passively opposing a change and
should precede a presentation of concerns to the manager.