Answer to Question 1
Ans: B
Interpersonal conflict occurs between or among individuals. This is where
differences in values, ideas, perceptions, and goals play an important role. Intrapersonal conflict
occurs within one's self in circumstances in which a choice must be made between two
alternatives. Intergroup conflict exists between defined groups of individuals, such as recent
nursing graduates, experienced nurses or physicians.
Answer to Question 2
Ans: A
The strategy of avoiding or withdrawing from the conflict is employed when you
choose not to address the issue at hand. There are many times when this approach is
appropriate. This includes situations in which the conflict clearly is not your problem or when
there is little or nothing that you can do about it. This is the case when a conflict is limited to
two other individuals and does not involve patient safety. Accommodating, negotiating, and
collaborating are likely not appropriate responses by the nurse to this interpersonal conflict.
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