Author Question: Changes are disturbing to those affected, and resistance often develops. All of the following are ... (Read 35 times)

Mimi · **on:** Jul 8, 2018

Changes are disturbing to those affected, and resistance often develops. All of the following are causes of resistance to change except:

a. Threatened self-interest
b. Complacency
c. Security
d. Previous long-term system stability

Question 2

A hospital specializing in women's and children's services opened in a mid-sized town. As the organization grew, more staff members were needed to accommodate the new services added.

The hospital developed job descriptions, policies, and procedures for the employees working in the new services. This hospital was going through which developmental stage?
a. Birth
b. Youth
c. Maturity
d. Termination

asdfasdf · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: C
Causes of resistance to change include the following: threatened self-interest; embarrassment; insecurity; habits; complacency; inaccurate perceptions; perceived loss of power, rewards, or relationships; objective disagreement; psychological reactions; low tolerance for change; opposition of the change to current trends; and previous long-term system stability.

Answer to Question 2

ANS: B
Changes in organizational and decision-making structures are needed to adapt to new complexity. The organization copes by developing job descriptions, programs, policies, and procedures.