Which statement most accurately describes how a nurse manager ...

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Which statement most accurately describes how a nurse manager would positively motivate a nurse who seems unhappy and is deliberately damaging unit morale?
 
  1. The nurse should be separated from those individuals most affected by the damaging remarks or actions.
  2. The nurse manager should discourage further damage to the unit morale, by discussing the nurse's issues in private.
  3. The nurse should be allowed to continue working, but must attend a class on positive motivation.
  4. The nurse manager should ask the individual to facilitate a task force assessing needed changes in the unit.

Question 2

If a new nurse manager comes to a unit experiencing low morale and high turnover, which is the priority nursing action?
 
  1. The nurse manager should ask members of the staff privately to discuss issues on the unit.
  2. The staff should be made aware that bad attitudes and poor nursing care will not be tolerated.
  3. The nurse manager should begin making small changes intended to improve morale and reduce turnover.
  4. Charge nurses on the unit should be encouraged to meet with the manager to determine the problems with the staff.

[pratush dev]

Answer to Question 1

Answer: 4

Rationale: Asking the nurse to facilitate a task force assessing needed changes gives responsibility and intentionality to the nurse. This also gives the impression that the nurse is valuable, and shows respect, trust, and optimism that needed changes can be made. Separating the nurse is counterproductive, and will discourage the nurse and destroy any trusted feelings with the nurse manager. Discussing the nurse's issues in private will not motivate the nurse, and neither will having the nurse attend a class on positive motivation.

Answer to Question 2

Answer: 1

Rationale: The nurse manager needs to assess the situation before implementing any changes. While the nurse manager might make the staff aware that attitudes need to change, it is not the first priority. The charge nurses are not the only employees with whom the nurse manager needs to meet. The manager should meet with each unit member privately to discuss individual perceptions, and in this fashion be intentionally inviting to encourage optimism, respect, trust, and intentionality.

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TYSM

[brbarasa]

Excellent