Which statement indicates that the nurse leader adequately understands the role leaders play in managing conflict?
1. As a leader, it is up to me to decide in which conflicts I should intervene, and
which ones I need to let escalate.
3. Since I am a nurse leader, in order to gain experience in managing conflict, I
should intervene when conflict occurs in my department.
4. Since I am not a nurse manager, I should not have to intervene in any conflict in
which I do not have a role.
5. Managing conflict is a responsibility only for managers who have departments
with different job classifications in them.
Question 2
Which statement most accurately describes the relationship between leadership and how conflict is managed?
1. As the nurse leader gains more experience, conflict management will become
easier.
2. When the nurse leader realizes a conflict is occurring, leadership expertise should
focus on resolving the conflict.
3. While the nurse is gaining experience in leadership, conflict management skills
are also improved.
4. Conflict can be managed by anyone, but leadership in nursing is necessary for its
resolution.
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