Author Question: The nursing supervisor overhears a novice nurse manager discussing conflict. Which statement ... (Read 172 times)

MirandaLo · **on:** Jul 8, 2018

The nursing supervisor overhears a novice nurse manager discussing conflict. Which statement indicates the nursing supervisor might need to review conflict management with the nurse manager?

1. Since all conflicts cause friction and are bad for morale, I need to interject
whenever conflict arises.
2. I need to make sure everyone in my department understands I will not tolerate
unresolved conflict.
2. I know conflict can occur personally or with others, so I need to make sure to
learn how to best handle each.
4. I think the anger that begins with people in conflict would be motivating in some
situations.

Question 2

Which are associated with conflict? Select all that apply.

1. Directive power
2. Limited resources
3. Synergic power
4. Uneven status
5. Ambiguity

Jsherida · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

Answer: 1
Rationale: All conflicts are not necessarily bad for morale or cause friction. Needed changes often gain momentum when conflict surfaces. Unresolved conflict can cause hurt feelings and unprofessional behaviors if allowed to continue. Those individuals in conflict should work through it on their own, or might need some assistance in doing so. The nurse manager should be aware of how to handle conflict originating from any source or between any individuals. Situational anger can be motivating when used constructively to help those in conflict.

Answer to Question 2

Answer: 1; 2; 4; 5

Rationale:
Directive power: This unequal distribution of power is associated with conflict because those who have the power use it for their own gain.
Limited resources: When resources are limited, conflict frequently occurs deciding how to divide up the scarce resources.
Synergic power: This type of power incorporates what is best for the group, and so would not be associated with conflict.
Uneven status: Anytime someone has higher status than another, conflict can occur if the power accompanying the status is misused.
Ambiguity: When differing perceptions are possible, conflict is as well. If any issue lacks clarity, differing perceptions and conflict are possible.