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Author Question: The nurse manager observed that the patients' trash cans were not being emptied by the night shift ... (Read 180 times)

Zoey63294

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on: Jul 8, 2018
The nurse manager observed that the patients' trash cans were not being emptied by the night shift personnel. The nurse manager decided to set up a rotation schedule so that all night shift personnel would be responsible for emptying the trash cans.
 
  This is an example of:
  a.
  Preventing workplace civility
  b.
  Preventing burnout
  c.
  Preventing horizontal violence
  d.
  Preventing vertical violence

Question 2

A group of staff nurses met in the hospital cafeteria. They decided to write a letter to the nurse manager regarding the behavior of another staff member. In the letter, they planned to ask that the staff member be removed. This is an example of:
 
  a. High morale
  b. Burnout
  c. Vertical violence
  d. Horizontal violence


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SeanoH09

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Reply #1 on: Jul 8, 2018
Answer to Question 1

ANS: B
The manager can help prevent burnout by rotating undesirable as well as popular and unpopular tasks.

Answer to Question 2

ANS: D
Horizontal violence is dysfunctional behavior that includes antagonism, bullying, criticism, gossiping, scapegoating, undermining, and withholding information.


Zoey63294

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Reply #2 on: Jul 8, 2018
TY


SeanoH09

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Reply #3 on: Jul 8, 2018
Happy to Help


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