The mediator asked each staff member to reflect on his or her ...

[Yi-Chen]

The mediator asked each staff member to reflect on his or her communication style. Which of the following best describes communication? Communication:
 
  a. Is a reflection of self-analysis.
  b. Is a result of thoughtful consideration.
  c. Consists of thoughts, ideas, opinions, emotions, and feelings.
  d. Focuses on the sender of the message.

Question 2

Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that Melissa worked on the unit. Sally has confided to another colleague that she doesn't even know why the conflict started or what it was about. This is an example of:
 
  a. How expectations and objectives need to be made clear in team situations.
  b. The need to encourage open discussion of disagreements in opinions.
  c. The importance of involving all staff in discussions in group settings.
  d. The enduring nature of first impressions.

[fatboyy09]

Answer to Question 1

ANS: C
Communication involves both senders and receivers and may or may not be a reflection of self-analysis and thoughtful consideration. It always, however, involves thoughts, ideas, opinions, emotions, and feelings.

Answer to Question 2

ANS: D
First impressions are lasting and, as Sally indicates to her colleagues, are often an unconscious response.

[Yi-Chen]

Excellent

[Viet Thy]

Thanks for the timely response, appreciate it