Jane, an experienced head nurse, is given the task of completing ...

[ashley]

Jane, an experienced head nurse, is given the task of completing the summer vacation schedule for the pediatric unit.
 
  She is fully aware of the hospital's restrictions on time off and the number of staff on vacation at any given time, as well as its issues regarding seniority. She weighs the options of allowing staff choice, such as it takes more time but gives employees options. However, if choice is allowed, this could cause arguments. Which of the following is the best alternative?
 
  a. Ask for requests for vacation time in advance, and post the times.
  b. Post the completed vacation schedule.
  c. Post a tentative schedule, and request feedback.
  d. Post a blank schedule, and ask staff members to fill in their times by a given date.

Question 2

John Smith, one of three managers at BSG Labs, drafted a policy that would allow his department to do more testing in his lab. This policy included the times for regular collection as well as a new process for emergency laboratory testing.
 
  The policy and procedures were never followed. The reason was that:
 
  a. The policy was too lengthy and inundated readers with too much detail.
  b. The policy made decisions for other departments in the company.
  c. The staff did not believe that the new policy would be effective.
  d. Testing should not be done in the lab.

[scrocafella]

Answer to Question 1

ANS: D
This is based on a decision-making model that allows experience and knowledge to predict whether a decision will or will not work. The experience of the head nurse suggests that it is important to involve staff in decisions that affect them the most.

Answer to Question 2

ANS: B
Two primary criteria make for effective decisions. First, the decision must be of a high quality; that is, it achieves the predefined goals, objectives, and outcomes. Second, those who are responsible for its implementation must accept the decision. Higher-quality decisions are more likely to result if groups are involved in the decision-making and problem-solving process. Taking ownership of the process and outcome provides a smoother transition in changes.