A hospital wants to improve quality with its customers. It sends out a questionnaire to all patients who have stayed in the hospital in the last year and asks about their needs and how well they were met.
Which aspect of the Six Sigma process is the questionnaire going to provide data for?
A) Define
B) Analyze
C) Improve
D) Control
Question 2
A practice manager working for a busy pediatric orthopedic practice is worried that the wait time for the patients is becoming far too long.
She decides to do some research about similar practices regarding standard waiting-room time to see how her practice compares. What is this comparison an example of?
A) Consumer satisfaction
B) Financial performance
C) System integration
D) Benchmarking
Communicating with patients with special needs
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