Answer to Question 1
ANS: D
Styles that convey caring send a message of individual worth that sustains the relationship with the client. For example, clients prefer that providers use a warm communication style to show caring, give information, and to allow them time to talk about their own feelings. Confirming responses validate the intrinsic worth of the person. These are responses that affirm the right of the individual to be treated with respect. They also affirm the client's autonomy (i.e., his or her right, ultimately, to make his or her own decisions). Giving directives is a disconfirming message. Discussing physical symptoms is a behavior that decreases involvement with client's emotional self. Now dear, we are going to have a nice bath depersonalizes the client.
Answer to Question 2
ANS: B
Cultural competence is defined as a set of cultural behaviors and attitudes integrated into the practice methods of a system, agency, or its professionals that enables them to work effectively in cross-cultural situations. Cultural competence is an essential skill set required for health care providers. Self-awareness of unintentional bias in health care is essential. Value judgments are hard to eliminate, particularly those outside of awareness. Developing competence begins with self-awareness of one's own cultural values, attitudes, and perspectives, followed by developing knowledge and acceptance of cultural differences in others.
The nurse assists the patient in reflecting on his feelings
A nurse shows empathy to a client.
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Nonverbal communications convey strong, powerful messages that may be negative or positive.