The nurse is assigned to care for a client who has been diagnosed ...

[WhattoUnderstand]

The nurse is assigned to care for a client who has been diagnosed with multiple sclerosis. Which communication behavior will have the most impact on the client?
 
  a. What is said
  b. Tone of voice
  c. Sense of confidence
  d. Verbal message

Question 2

When the nurse asks a client, How are you? the client states, I am fine. As the client turns away, she is crying. This is an example of
 
  a. nonverbal communication.
  b. incongruence.
  c. proxemics.
  d. congruence.

[fdliggud]

Answer to Question 1

ANS: B
The oral delivery of a verbal message, expressed through tone of voice, inflection, sighing, and so on, is referred to as paralanguage. It is important to understand this component of communication because it affects how the verbal message is likely to be interpreted. When the tone of voice does not fit the words, the message is less easily understood and is less likely to be believed. Pitch and tone can either support or contradict the content of the verbal message. Sense of confidence will be reflected in tone of voice. Verbal message is affected by voice inflection.

Answer to Question 2

ANS: B
When nonverbal and verbal cues do not match, it is known as incongruence. This situation includes both verbal and nonverbal content. Proxemics refers to personal space. Congruence occurs when verbal and nonverbal messages match.