To be successful in obtaining excellence in what one does, Deming ...

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To be successful in obtaining excellence in what one does, Deming suggests that these individuals need extensive training. He specifically feels one focus of this training should in-clude:
 
  A. Developing courage to assist the individu-al to move out of the status quo
  B. Having the individuals have formal men-tors who give them formative and summa-tive feedback regularly
  C. A discussion on how excellence cannot be reached by some individuals
  D. The need for all individuals who ascribe to being excellent in their work setting have a doctoral degree

Question 2

Deming identified 14 key principles that he suggests have relevance for people interested in pursuing excellence. He has directed these principles specifically to:
 
  A. Health-care workers who are committed to patient-focused care
  B. Teachers who want to facilitate student learning
  C. Students interested in engaging in an in-ternship to assist them in obtaining a job after graduation
  D. People who are interested in transforming their business's effectiveness

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Answer to Question 1

ANS: A

Feedback
A Correct because Deming feels strongly that it is difficult to stray from the status quo and will take courage to do this.
B Incorrect because Deming does not men-tion anything specific to mentoring.
C Incorrect because Deming has not shared that he thinks some individuals cannot reach excellence in their goals.
D Incorrect because Deming does not state that all excellent individuals need a doc-toral degree.

Answer to Question 2

ANS: D

Feedback
A Incorrect because Deming did not study health-care workers and their ideas of pursuing excellence.
B Incorrect because Deming did not study teachers and their ideas of pursuing ex-cellence.
C Incorrect because Deming did not study students and their ideas of pursuing ex-cellence.
D Correct because Deming specifically stu-died business leaders and managers.

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TYSM

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Excellent