A nurse is implementing tertiary prevention strategies as part of the quality management process. Which of the following best describes a strategy the nurse would have used?
a. All new employees complete a program on fire safety that details what to do in the event of a fire.
b. At the yearly employee picnic, teams compete in putting out trash can fires and in racing while carrying mock victims, using safe evacuation techniques.
c. After evaluation of response to an actual fire, new procedures implemented in the fire response protocol are distributed to employees.
d. Mock fire drills are carried out twice a year to assess response and readiness in the event of a real fire.
Question 2
Stakeholders developing a new community-oriented clinic plan want to include a quality assurance (QA) program. Which of the following would be the first step in measuring the structure component?
a. Criteria that will be used to measure quality
b. Philosophy and objectives of the organization
c. Requirements of accrediting agencies
d. Standards the QA program wishes to achieve
Nurse-patient interaction; nonveral communication
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