George is a reliable certified nursing assistant (CNA) on your ...

[kwoodring]

George is a reliable certified nursing assistant (CNA) on your unit. He is liked by most staff and some patients. George is very loud and gregarious while at work, however, and this is frequently a problem.
 
  During his annual evaluation, you do not address this because you do not want to upset him.
  a. This is appropriate because, after all, he is reliable
  b. This is appropriate because he cannot change his personality
  c. This is inappropriate because the manager is not helping him improve and is being too lenient
  d. This should be ignored; after all, for the last 2 weeks, it has not been a problem

Question 2

Crisis management
 
  a. Is an effective method of resolving problems
  b. Is preventable by anticipating problems and planning
  c. Is unavoidable
  d. Instills a feeling of trust in staff members

[spencer.martell]

Answer to Question 1

C
The leniency error contributes to a less-than-accurate evaluation. The manager must be honest, fair, and objective. An evaluation is a tool to help an employee improve. The evaluation should commend his reliability and not ask him to change his personality but ask him to be aware of the impact he has on others.

Answer to Question 2

B
A crisis manager does not take time to plan. Crisis managers foster anxiety in staff. Crisis management is an ineffective method for managing and can be avoided by planning.

[kwoodring]

Thanks for the timely response, appreciate it

[smrtceo]

Great answer, keep it coming