Answer to Question 1
1. Sleep aids
2. Cold and cough medicines
3. Diet pills
4. Caffeine pills and energy drinks
Answer to Question 2
(any four of the following):
1. Turn off the TV and put the phone away during a conversation.
2. Acknowledge that you are listening using nonverbal cues.
3. Ask questions at appropriate times.
4. Ask for clarification if you aren't sure you understand.
5. Control the urge to interrupt.
6. Resist the urge to always be right or to set someone straight.
7. Focus on the speaker.