Hedda and Kate have been sharing an apartment for two months, but ...

[imanialler]

Hedda and Kate have been sharing an apartment for two months, but they're both frustrated.
 
  Hedda is tired of nagging Kate about cleaning up after herself, and Kate is tired of being nagged every time she leaves an unwashed coffee cup in the sink. Which of the following strategies might help them resolve their conflict?
  A) They should use you messages that clearly tell the listener what she is doing wrong.
  B) They should use I messages that clearly state how the speaker feels and what she wants.
  C) They should avoid talking about the problem until they have thought of a workable solution for solving it.
  D) After agreeing to a solution, they should permanently drop the subject.

Question 2

In relationships, the process of resolving differences peacefully and creatively is
 
  A) anger management.
  B) conflict resolution.
  C) self-disclosure.
  D) intimacy.

[kaylee05]

Answer to Question 1

Answer: B

Answer to Question 2

Answer: B