Which of the following scenarios illustrates a group conflict situation that may result in a positive outcome?
A) All four second shift HIM department coverage employees request the night off to attend a social function to recognize a coworker who is retiring. Each of them tried to justify their need to attend the function by outdoing the reasons presented by the others.
B) The coding department consists of a combination of employees that includes an older woman with arthritis that bothers her in cooler temperatures, a pregnant woman, and a woman experiencing menopausal hot flashes. The group is constantly arguing over control of the thermostat in the area.
C) A recent promotion of an HIM employee to a supervisory position has caused conflict between employees in that area because they are aware of one employee who was close friends with the new supervisor prior to the promotion, receiving preferential treatment.
D) A disagreement occurs among employees in the release of information area related to how to handle a specific type of request. As the discussion continues it is determined that there is no documented process for that type of request.
Question 2
________ technique is a group decision-making technique where members do not meet face-to-face.
Fill in the blank(s) with correct word
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