If a team is cross-functional, there may be a need for ...

[appyboo]

If a team is cross-functional, there may be a need for ____________ so that members may learn greater detail about processes involved in other positions in order to better understand how the team members may complement each other's work.
 Fill in the blank(s) with correct word

Question 2

You are an HIM manager and must address a conflict between two of your employees. When you meet with the employees, you know that it is important to ______.
 A) Make assumptions that will help you better understand the situation
  B) Discuss the situation in terms of the processes involved rather than focusing on the personal aspects of the situation
  C) Interrupt with questions to seek clarification while each employee is sharing his or her side of the situation
  D) Consider how you personally, as the manager, should have done things differently

[sierramartinez]

Answer to Question 1

cross-training

Answer to Question 2

B

[appyboo]

Excellent

[AngeliqueG]

Thanks for the timely response, appreciate it