This topic contains a solution. Click here to go to the answer

Author Question: The comcastcares Twitter account is staffed by a team of knowledgeable people that can respond to ... (Read 21 times)

crobinson2013

  • Hero Member
  • *****
  • Posts: 535
The comcastcares Twitter account is staffed by a team of knowledgeable people that can respond to customers with technical support and troubleshooting tactics. When customers are experience trouble with their cable service, they get quick responses to help fix their problem. Which goal for using online tools to interact with stakeholders does this example illustrate?
 A) Increasing product awareness
  B) Improving customer service
  C) Gathering product and marketing insight
  D) Managing company reputation
  E) Generating leads for potential customers

Question 2

One benefit to job specialization is that:
 A) employees become proficient in many tasks.
  B) specialized jobs are more efficient because they eliminate employee changeover time from one operation to the next.
  C) specialized jobs require retraining staff if there is a modification to production.
  D) employees are less likely to become bored.
  E) employees are able to develop new skills and identify new roles where they may like to focus.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Ahnyah

  • Sr. Member
  • ****
  • Posts: 336
Answer to Question 1

B

Answer to Question 2

B




crobinson2013

  • Member
  • Posts: 535
Reply 2 on: Jul 14, 2018
:D TYSM


raenoj

  • Member
  • Posts: 340
Reply 3 on: Yesterday
Gracias!

 

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

Did you know?

More than 150,000 Americans killed by cardiovascular disease are younger than the age of 65 years.

Did you know?

Before a vaccine is licensed in the USA, the Food and Drug Administration (FDA) reviews it for safety and effectiveness. The CDC then reviews all studies again, as well as the American Academy of Pediatrics and the American Academy of Family Physicians. Every lot of vaccine is tested before administration to the public, and the FDA regularly inspects vaccine manufacturers' facilities.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

For a complete list of videos, visit our video library