A client says, I wish my children would call me. They have been ...

[schs14]

A client says, I wish my children would call me. They have been on vacation. The nurse responds, You're missing your children and would like them to call?
 
  Match the therapeutic communication technique with the example that best illustrates it.
  a. Broad open-ended statement or
  question
  e. Reassurance
  b. Reflection f. Summarization
  c. Clarification g. Acknowledgment
  d. Silence

Question 2

The first step in stopping verbal abuse is
 
  a. to feel humiliated and not respond. c. to react appropriately in the moment of
  disruptive behavior.
  b. to be taken aback and cry. d. to reply back with a firm, cutting
  response.

[bdobbins]

Answer to Question 1

ANS: b

Answer to Question 2

ANS: c

[schs14]

Excellent

[flexer1n1]

TYSM