A staff nurse works for 10 days straight when a nurse manager asks her to work a double shift. Which represents a passiveaggressive response by the staff nurse?
A) Get someone else to work 3 to 11 I've been working 10 days straight, and I need a break
B) Okay. I'll do it, then purposefully leaving tasks undone when she leaves the unit at 11 P.M.
C) I have worked 10 days straight, and I cannot work tonight. I will work for you tomorrow if you need me.
D) Yes, I'll do it. Anything to keep peace with the staff is a good thing, I guess.
Question 2
A nurse is working with a client who is angry and complaining that the care he is receiving is worthless. The nurse responds to the client calmly and non-defensively, stating, You are very angry right now.
I don't want to discuss this with you while you are so upset. I will be back in 1 hour to meet with you, and we will talk about it then. This is an example of which assertive technique?
A) Defusing
B) Clouding or fogging
C) Responding as a broken record
D) Shifting from content to process
Nurse-patient interaction; nonverbal communication
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