Which statement made by a nurse during a nurse-client interaction ...

[geoffrey]

Which statement made by a nurse during a nurse-client interaction may underrate a client's feelings
  and belittle his or her concerns?
 
  a. You appear tense..
  b. Everything will be all right..
  c. I notice you are biting your lip..
  d. I'm not sure I follow you..

Question 2

Which principle should be followed by psychiatric inpatient staff when addressing a behavioral
  crisis?
 
  a. Resolve it with the least restrictive intervention possible.
  b. Individual client rights are superseded by the rights of the majority.
  c. Swift intervention is preferable to planned, structured intervention in nearly all
  instances of dyscontrol.
  d. Allow the client the opportunity to regain control without intervention when
  safety of other clients is not compromised.

[nanny]

Answer to Question 1

ANS: B
Option B offers false reassurance. This is a nontherapeutic technique that suggests to a client that his
or her views and feelings are not being taken seriously. Options A, C, and D use therapeutic
techniques.

Answer to Question 2

ANS: A
The rule of using the least restrictive treatment or intervention possible to achieve the desired
outcome is the client's legal right. Option B: This is not strictly true. Option C: Planned
interventions are nearly always preferable. Option D: Intervention may be necessary when the client
is threatening harm to self.