Answer to Question 1
Ans: B
Feedback:
Confrontation is the skill of pointing out, in a caring way, the discrepancies between what clients say and do. This can be done using a three-step formula called a perception check: Describe the inconsistent or confusing behavior, offer at least two possible interpretations of that behavior, and ask for feedback.
Answer to Question 2
Ans: D
Feedback:
Nontherapeutic communication develops when nurses respond in ways that cause clients to feel defensive, misunderstood, controlled, minimized, alienated, or discouraged from expressing thoughts and feelings.