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Author Question: When conveying bad news, (a) place an apology at the very end of the letter. (b) use phrasing ... (Read 57 times)

madam-professor

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on: Jul 19, 2018
When conveying bad news,
 
  (a) place an apology at the very end of the letter. (b) use phrasing such as I regret or Were sorry. (c) use you to place responsibility on the reader.
  (d) never use passive voice.
  (e) a and d.

Question 2

To write an effective sales letter,
 
  (a) begin with a long and detailed introduction.
  (b) exaggerate claims.
  (c) clearly state any benefits for the reader.
  (d) avoid asking the reader to take action.
  (e) All of these answers are correct.


sultana.d

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Reply #1 on: Jul 19, 2018
Answer to Question 1

b

Answer to Question 2

c


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