What are some important considerations regarding using an ...

[oliviahorn72]

What are some important considerations regarding using an answering machine
  or an answering service?

 
  What will be an ideal response?

Question 2

What are some ways to personalize a business letter?
 
  What will be an ideal response?

[strudel15]

Answer to Question 1

When using an answering service, it is important to link the customer to a human as
quickly as possible to avoid frustrating the caller. If a caller must be placed on hold while
the receiver searches for something, make the wait brief and do not play music in the
listener's ear. Do not use answering machines during regular business hours, and return
calls within twenty-four hours or sooner

Answer to Question 2

Using personalized phrasing that sounds less stiff or generic help make a business letter
sound more personal.