Author Question: A nurse is confronted by an angry patient who begins to scream. To positively resolve the conflict, ... (Read 33 times)

drink · **on:** Jul 22, 2018

A nurse is confronted by an angry patient who begins to scream. To positively resolve the conflict, the nurse should do which of the following? Select all that apply.

1. Apologize for any misunderstandings.
2. Make jokes and personal insults.
3. Be specific about what he or she perceives the problem to be.
4. Ask the patient for ideas on how to resolve the conflict.
5. Speak privately with the patient.

Question 2

A nurse is caring for a patient who requires assistance with feeding. The nurse delegates this task to the certified nursing assistant (CNA). This type of communication is called

1. Upward.
2. Bilateral.
3. Horizontal.
4. Downward.