Author Question: When health care facilities strive to improve client satisfaction, what should be the area of ... (Read 19 times)

ereecah · **on:** Jul 22, 2018

When health care facilities strive to improve client satisfaction, what should be the area of primary focus?

a. Holistic client care
b. Caring nursing staff
c. Expert care providers
d. State-of-the-art technology

Question 2

Which one of the following statements reflects the best understanding of cultural caring provided by the professional nurse?

a. The nurse must be open to learning the cultures of clients.
b. The nurse needs to attend to clients in a culturally sensitive manner.
c. The nurse cares for clients in ways that respect their cultural values and beliefs.
d. Culture caring means allowing the client the freedom to be himself or herself.

medine · **Reply #1 on:** Jul 22, 2018

Answer to Question 1

A
As institutions look to improve client satisfaction, creating healthy and caring work environments will promote caring practices by nursing staff.
Holistic client care represents quality client care, and research suggests that client satisfaction is primarily influenced by the client's perception caring nursing staff.
Expert care represents a quality of care.
State-of-the-art technology represents a quality of care.

Answer to Question 2

C
The nurse must provide caring behaviours based on clients' cultural values and beliefs. While the need for human caring is universal, its application is based on cultural norms.
The statement The nurse must be open to learning the cultures of clients does not address the means by which the nurse is culturally caring.
The statement The nurse needs to attend to clients in a culturally sensitive manner does not address the means by which the nurse is culturally caring.
The statement Culture caring means allowing the client the freedom to be himself or herself does not address the means by which the nurse is culturally caring.