The underinsured patient ends up with a substantial amount of money due for payment after the insurance carrier has paid. Identify a practice change that is a legal requirement that has been affected by the high copayment and deductible plans.
a. Offering to accept the insurance payment as payment in full for the needy
b. Writing off copayment and deductible as a professional courtesy
c. Offering a discount to the standard office fee to insurance patients
d. Notifying all patients that copayments will be collected prior to services
Question 2
Nathan, a 32-year-old policeman, has a 15-pack year history of smoking and continues to smoke heavily. He gets irate during every visit when you try to talk to him about quitting. What should you do?
a. Just hand him literature about smoking cessation at every visit.
b. Wait until he is ready to talk to you about quitting.
c. Just document in the record that he is not ready yet.
d. Continue to ask him at every visit if he is ready yet.
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