Which statement or question by the nurse manager demonstrates an ...

[Pineapplelove6]

Which statement or question by the nurse manager demonstrates an assertive approach?
 
  a. You must assess and document pain status for every patient.
  b. Why haven't you been assessing and documenting pain for every patient?
  c. Will you please assess and document pain status for every patient?
  d. Explain why you haven't been assessing and documenting pain for every patient.

Question 2

A physician tells a patient that she has cancer and that she should have surgery as soon as possible. The patient is not certain she wants to pursue this treatment approach, but responds by saying, I'll do whatever you think I should do.
 
   Which communication style is this patient using?
  a. Assertive
  b. Aggressive
  c. Passive aggressive
  d. Passive

[durant1234]

Answer to Question 1

A
By stating that pain must be assessed and documented for every patient, the nurse manager is using an assertive approach. An assertive approach uses the statement of facts, not judgments. Asking why the nurse has not been assessing and documenting pain is judgmental. Asking the nurse whether she will assess and document pain for every patient invites a negative response and does not use an assertive approach. Asking the nurse to explain why she has not been assessing and documenting pain is also judgmental.

Answer to Question 2

D
This patient is using a passive communication style. The passive approach avoids conflict with others and allows the other person to be in control. An aggressive approach forces others to relinquish control. The goal of the aggressive approach is to win and be in control. With assertive communication, the person expresses beliefs or feelings without infringing on another's rights. The passive-aggressive approach uses the passive and aggressive-submissive style of communication, but is aggressive in the sense that it manipulates the receiver to help the sender win. This allows the sender to be in control without conflict.

[Pineapplelove6]

Excellent

[scottmt]

TYSM