Assertive communication is an appropriate approach for nurses to ...

[JGIBBSON]

Assertive communication is an appropriate approach for nurses to use in the clinical area. It decreases the risk for miscommunication with colleagues, clients, and their families.
 
  Which of the following would be an example of this type of communication technique when a nurse is addressing a physician?
  1. You need to check the laboratory results of the client in room 423.
  2. You should visit with the client's family about the upcoming procedure.
  3. We need to be more aware of the situation among the client and the client's family.
  4. I am concerned that the client does not have adequate pain management.

Question 2

A nurse needs to evaluate the effectiveness of a teaching session with a client. Which of the following would provide the best feedback?
 
  1. Client communication
  2. Process recording
  3. Therapeutic communication
  4. Verbal communication

[Toya9913]

Answer to Question 1

Correct Answer: 4
Rationale: An important characteristic of assertive communication includes the use of I statements versus you statements. You statements place blame and put the listener in a defensive position. I statements encourage discussion.

Answer to Question 2

Correct Answer: 2
Rationale: A process recording is a word-for-word account of a conversation. It includes all verbal and nonverbal interactions of both the client and nurse. It would be appropriate to use for evaluating the effectiveness of a teaching session. Client communication, therapeutic communication, and verbal communication are simply types of communication-all of which are helpful in client interactions but do not provide a vehicle for evaluation.

[JGIBBSON]

TYSM

[Joy Chen]

Excellent