The nurse enters a client's room and finds her crying softly. The ...

[JGIBBSON]

The nurse enters a client's room and finds her crying softly. The most therapeutic statement the nurse can make at this time is to ask:
 
  1. Are you alright?
  2. Why are you crying?
  3. What can I do to help you?
  4. Is being hospitalized upsetting you?

Question 2

The nurse shares with a client diagnosed with bipolar disorder who is in the manic phase that, The CNA will be in 20 minutes to complete your ADLs. This nurse-initiated communication will likely result in client confusion or noncompliance because:
 
  1. The timing of the conversation was poorly chosen
  2. The client was not actively involved in the decision-making process
  3. The conversation relied on terms familiar only to health care providers
  4. The nurse assumed that the client would accept the nursing assistant's help

[owenfalvey]

Answer to Question 1

ANS: 2
Sounds have several interpretations: crying may communicate happiness, sadness, or anger. The nurse needs to validate such nonverbal messages with the client to interpret them accurately. Although the other options may elicit information regarding the client's tears, they make assump-tions or attempt to provide generalized comfort without first establishing the cause of the tears.

Answer to Question 2

ANS: 3
Medical jargon (technical terminology used by health care providers) sounds like a foreign lan-guage to clients unfamiliar with the health care setting. Limiting use of medical jargon to conver-sations with other health team members will improve communication. The remaining options may contribute to client confusion and/or noncompliance, but the heavy reliance on unfamiliar terms is the most likely primary cause in this situation.

[JGIBBSON]

Thanks for the timely response, appreciate it

[nanny]

Gracias!