Answer to Question 1
ANS: A
In the past, measurements of quality in an agency, the care delivered, and the staff were all subjective. The quality assurance--specific criteria measurements are objective.
Answer to Question 2
intimate
Personal space zones: 0 to 18 inches = intimate, 18 inches to 4 feet = personal zone, 4 to 12 feet = social zone, more than 12 feet = public zone.