Patients who enter the health care system have two reasonable ...

[Lobcity]

Patients who enter the health care system have two reasonable expectations. The first is not to be harmed, and the second is that the nurses providing care will be both competent and compassionate.
 
  Provision of care that is consistent and delivered in a predictable way can make the experience less intimidating for the patient. The nurse provides predictable care by:
  a.
  Explaining what is going to take place beforehand.
  b.
  Never making promises to patients.
  c.
  Assuring the patient that his/her requests will get done eventually.
  d.
  Protect the patient from knowing why things are happening

Question 2

The nurse is planning to change a dressing on an anxious patient. The best approach for the nurse is to:
 
  a. ask another staff member to perform the task.
  b. tell the patient the dressing change will take 30 minutes.
  c. schedule a time in collaboration with the patient.
  d. review the physician's order prior to the procedure.

[TheDev123]

Answer to Question 1

ANS: A
Patients who enter the health care system have two reasonable expectations. The first is not to be harmed, and the second is that the nurses providing care will be both competent and compassionate. Provision of care that is consistent and is delivered in a predictable way can make the experience less intimidating for the patient. The nurse provides predictable care by explaining what is going to take place beforehand or why things are happening, and by following through with the promised care in a timely fashion. Setting up a schedule with the patient and adhering to it can greatly reduce the anxiety the patient experiences and create a supportive environment that provides a sense of security. When nurses are consistent in providing competent care that is delivered on time and matches the patient's expectations, the patient is reassured that nursing care will be predictable and delivered as prescribed

Answer to Question 2

ANS: C
Setting up a schedule to perform tasks helps to relieve patient anxiety and promotes a sense of security. Explaining the procedure and reviewing physician orders should be completed after establishing a schedule. Asking another staff member to change the dressing may increase patient anxiety.

[Lobcity]

Excellent

[Bigfoot1984]

TYSM