Author Question: The purpose of using a DSLAM in the residence hall of a university is to provide each room with a ... (Read 31 times)

nenivikky · **on:** Jul 28, 2018

The purpose of using a DSLAM in the residence hall of a university is to provide each room with a 768 kbps data link with a voice circuit riding on the higher frequencies.

Indicate whether the statement is true or false

Question 2

ACDs often used by large businesses are very sophisticated in that they can:

A) evaluate call or traffic patterns
B) selectively route calls to specific customer service representatives
C) track answer performance
D) all of the above