Deflection of angry feelings may be accomplished by a. ...

[crazycityslicker]

Deflection of angry feelings may be accomplished by
 
  a. physical activity and writing down feelings.
  b. going to time out and considering consequences.
  c. understanding such feelings are transitory in nature.
  d. moving to less threatening topics.

Question 2

Appeasement is most appropriate
 
  a. if client behavior is so bad that time out is necessary.
  b. if all else has failed.
  c. in emergency situations where the worker knows little about the client.
  d. Both b and c are appropriate.

[vboyd24]

Answer to Question 1

A

Answer to Question 2

C

[crazycityslicker]

Thanks for the timely response, appreciate it

[Joy Chen]

Gracias!