Shifting away from angry feelings to less threatening topics is ...

[Destiiny22]

Shifting away from angry feelings to less threatening topics is
 
  a. validation.
  b. reminiscence.
  c. deflection.
  d. both a and b.

Question 2

Confronting an agitated client
 
  a. will only make the situation worse.
  b. may be used when inappropriate behavior is demonstrated.
  c. should be done in a problem-solving manner.
  d. Both b and c are good reasons for confronting.

[joechoochoy]

Answer to Question 1

C

Answer to Question 2

D

[Destiiny22]

Thanks for the timely response, appreciate it

[xthemafja]

Gracias!