This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is not a tactic identified by Egan for responding to clients with empathy? ... (Read 119 times)

mydiamond

  • Hero Member
  • *****
  • Posts: 804
on: Jul 30, 2018
Which of the following is not a tactic identified by Egan for responding to clients with empathy?
 
  A. Respond quickly to client communications.
  B. Gear your response to the client, but remain yourself.
  C. Use short responses.
  D. Give yourself time to think.

Question 2

Which of the following is not one of the principles for responding to clients with empathy?
 
  A. Respond selectively to core client messages.
  B. Use your responses to express your own emotions about the clients situation.
  C. Respond to the context, not just the words.
  D. Use your responses as a mild social-influence process.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tashiedavis420

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Jul 30, 2018
Answer to Question 1

ANS: A

Answer to Question 2

ANS: B


mydiamond

  • Member
  • Posts: 804
Reply 2 on: Jul 30, 2018
Gracias!

yeungji

  • Member
  • Posts: 319
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

The most common childhood diseases include croup, chickenpox, ear infections, flu, pneumonia, ringworm, respiratory syncytial virus, scabies, head lice, and asthma.

Did you know?

Your heart beats over 36 million times a year.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Astronomers identified 12-billion-year-old white dwarf stars only 100 light years away from Earth Astronomers identified 12-billion-year-old white dwarf stars only 100 light years away from Earth
A nurse shows empathy to a client. A nurse shows empathy to a client.
An ECG strip showing a normal sinus rhythm with the P wave, QRS complex, and T wave identified. An ECG strip showing a normal sinus rhythm with the P wave, QRS complex, and T wave identified.
Empathy draws a more positive response from the patient because it is based on the willingness of th Empathy draws a more positive response from the patient because it is based on the willingness of th
Be Friendly and Relaxed When Talking on the Phone to Clients. Be Friendly and Relaxed When Talking on the Phone to Clients.
Clients have certain rights like the rights to privacy, self-determination, and safety. Clients have certain rights like the rights to privacy, self-determination, and safety.
Video: Inflammatory response Animation

For a complete list of videos, visit our video library