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Author Question: Which of the following is not a tactic identified by Egan for responding to clients with empathy? ... (Read 120 times)

mydiamond

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on: Jul 30, 2018
Which of the following is not a tactic identified by Egan for responding to clients with empathy?
 
  A. Respond quickly to client communications.
  B. Gear your response to the client, but remain yourself.
  C. Use short responses.
  D. Give yourself time to think.

Question 2

Which of the following is not one of the principles for responding to clients with empathy?
 
  A. Respond selectively to core client messages.
  B. Use your responses to express your own emotions about the clients situation.
  C. Respond to the context, not just the words.
  D. Use your responses as a mild social-influence process.


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tashiedavis420

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Reply #1 on: Jul 30, 2018
Answer to Question 1

ANS: A

Answer to Question 2

ANS: B


mydiamond

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Reply 2 on: Jul 30, 2018
YES! Correct, THANKS for helping me on my review

mochi09

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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